Addressing the Patient Financial Experience in Today’s Challenging Healthcare Environment (7/17/2020)

This session will involve first-hand observations about today's consumer financial decision-making trends and explore insights from a recent survey of over 2,000 U.S. adults who visited a doctor or healthcare facility within the past year for routine, follow-up, or unplanned care, and will inform how to best address patient financial concerns.

Original Live Date: HFMA Digital Annual Conference (7/17/2020)

Tag(s) (CL) - Student, (CL) - Executive, (CL) - Mid-Senior, (CL) - Early Careerist, (CL) - Experienced Professional, Patient Financial Communications, (DM) - Self Study, (ST) - Accounting and Financial Reporting, (ST) - Finance and Business Strategy, (ST) - Financial Counseling, (ST) - Medical Debt, (ST) - Patient Access, (ST) - Patient Experience, (ST) - Transparency, (PL) - Basic, (RF) - Billing, (RF) - Patient Accounts, (RF) - Patient Financial Services, (AD) - Health Plans, (AD) - Business Partners, (AD) - Hospitals and Other Providers, (AD) - Physicians and Other Practitioners

Description

Develop an understanding of factors influencing a patient's heatlhcare decisions and how the cost of care is impacting those decisions
Gain the ability to anticipate and best address the varying levels of stress patients experience throughout the six stages of their healthcare journey
Quickly recognize the presence of information gaps patients may have specific to the cost of healthcare and their financial responsibilities beyond what is covered by most insurance providers
Formulate a strategy that proactively addresses shifts in patient expectations in today's coronavirus (COVID-19) influenced worl, specific to their healthcare financial experience and related decision-making factors