Motivating a New Culture of Collections (12/20/2018)
Change is inevitable. And sometimes we need to create change within our organizations to stop the cycle of being reactive to external changes and realize the benefits of being proactive.
In this webinar, you'll hear how leadership at Nebraska Medicine utilized change to successfully bring two revenue cycles together. You will hear how improvements in the billing processes and the adoption of a patient finance program resulted in increased patient collections. Nebraska Medicine's leadership will explain how a well-planned approach to staff training led to greater staff engagement and patient satisfaction.
In this webinar, you'll hear how leadership at Nebraska Medicine utilized change to successfully bring two revenue cycles together. You will hear how improvements in the billing processes and the adoption of a patient finance program resulted in increased patient collections. Nebraska Medicine's leadership will explain how a well-planned approach to staff training led to greater staff engagement and patient satisfaction.
Description
- Discuss how to best leverage people, processes and training through change
- Evaluate the important considerations in implementing new patient payment options to increase collections
- Employ Key Performance Indicators (KPIs) that will influence your decision-making process and motivate change