Amid rising consumerism and escalating patient payment responsibility, organizations must get a handle of their patient collections processes. In this dynamic presentation, two revenue cycle leaders from leading healthcare organizations discuss how they bring together people, processes, and technology to refine patient collections practices and improve patient financial engagement. More specifically, the speakers provide real world strategies for integrating technology into a patient payment program, optimizing workflows to maximize staff efficiency, ensuring a patient-focused financial experience, and changing the conversation around patient payments. Organizations looking to reimagine their patient collections program will benefit from this insightful and pragmatic presentation and learn how to better drive patient revenue into their organization.