If you have trouble launching the exam introduction or the exam, there are a few things you can try:

1. Try another browser, if possible. If you were using Internet Explorer, try Mozilla Firefox or Google Chrome.

2. Update Adobe Shockwave Player - http://get.adobe.com/shockwave/

3. Update Adobe Flash Player - http://get.adobe.com/flashplayer/

4. Update Java - http://www.java.com/en/download/index.jsp

5. Close other applications that may be open on your computer.

If you continue to have trouble, please contact Member Services at (800) 252-4362, extension 2 or by email at memberservices@hfma.org.